Frequently Asked Questions
Everything you need to know about brewing and kegging with KegLand
What are your standard shipping times within Australia?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though remote areas may experience slightly longer transit times.
Do you offer international shipping for brewing equipment?
Yes, we ship our high-quality homebrew gear worldwide. Shipping costs and delivery timeframes are calculated at checkout based on the weight of the items and the destination country.
What is your return policy for faulty products?
We offer a comprehensive warranty on our products. If you receive a faulty item, please contact our support team within 30 days of receipt to arrange for a replacement, repair, or refund.
Can I pick up my order from the warehouse?
Yes, we offer a Click & Collect service from our main distribution center. Simply select the 'Pick Up' option during the checkout process and wait for your notification email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular buy-now-pay-later services like Afterpay and Zip Pay for your convenience.
How do I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery status.